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ITIL Foundation v3

Dr. Asaya
Dr. Ademola Asaya, PMP, ITIL v3 Expert

ITIL, a globally recognized and accepted approach to IT, supports the needs of business environment by lowering IT costs while delivering better service. ITIL improves the way different teams interact and manage the IT infrastructure within a business. Acclaimed as the best practice framework for IT Service Management (ITSM), this practice provides an approach for businesses to more effectively manage their IT services. The primary objective for ITIL processes within IT Service Management is to ensure that IT Services are provided in a focused, client-friendly and cost-optimized manner, such that IT Services are clearly defined, and that success can be measured with regards to the service provision, and targeted improvement. A gold standard within IT Service Management domain – even after 25 years, ITIL continues to deliver real business benefits by adapting to changing business need. It does this by managing risk, improving customer experience and enabling business change.

The knowledge base for ITIL credentials consists of five books about how to select, plan, implement, maintain, and improve IT services. Three basic types of ITIL certificates are:

  • ITIL Foundations certificate
  • ITIL Intermediate certificates (of which there are many).
  • ITIL Expert certificate.

This training session shall be taught by our faculty members who are credentialed and possess work experience in the implementation of ITIL processes. These sessions shall focus on the strengths inherent in ITIL framework for managing IT services throughout the five stages of the service lifecycle.

Prerequisites

There is no required prior certificate, educational background, or work experience needed to participate in the ITIL Foundation course, complete the exam, and receive certification. This course teaches you the basics for understanding and implementing ITIL processes.

Exam Details

The ITIL Foundation exam is administered both online and in a paper format. The exam will be presented in multiple choice format, 40 questions over a 60-minute period. A score of 65 % is required to be successful.

Cancellation Policy

All cancellations or date changes must be made at least 10 days prior to the course start date or will be subject to a $150 late-move/cancellation fee. No-shows or same day move/cancellations are non-refundable.

PDU/SEU

By attending the 3-day course you will be eligible to earn professional credits with PMI towards PMP®/PgMP® and PMI-ACP℠ certifications.

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